Marietta auto store shuts down, leaving clients trying to find autos


Car homeowners have reached out to the FOX 5 I-Crew for assist: They dropped off their vehicles and vans at an auto physique store and now can’t discover them. Police stories present many indignant and confused clients. 

After they drive by the longtime Marietta enterprise, Auto Improvements with its blue, yellow and pink stripes, clients now see a freshly painted white constructing. Caleb Burnison simply purchased the area on Canton Street. He’s not even open but, however he’s had numerous guests.

“So, I’ve had fairly quite a lot of individuals coming by searching for their vehicles,” he mentioned. 

In the event you go to the Auto Improvements web site, you see store proprietor Shelly Jackson posted that it’s “MOVED!”

“I known as a few instances. Left voicemail messages. Did not get responses,” buyer Tracy Lewis mentioned.

Lewis mentioned she dropped off her daughter’s automotive on Dec. 16 for a fender bender restore. By mid-January, pissed off, she and her father determined to drive by to see what the holdup was. 

“I mentioned ‘Let me flip round. I have to’ve handed it.’ This occurs thrice,” she mentioned. “Lastly, my dad appears to be like at me and says ‘Have you learnt the place you took your automotive?’ I am feeling a little bit embarrassed at this level as a result of I actually can’t discover the constructing.”

Cobb County police stories inform the identical story: Auto Improvements clients searching for their autos at a store they will not discover. 

Lewis mentioned she spent weeks searching for their gold Prius. By mid-February, she reported her lacking automotive to police. Jackson of Auto Improvements advised police, “all shoppers obtained an electronic mail the enterprise was relocating.”

“That isn’t true,” Lewis mentioned firmly. 

The FOX 5 I-Crew tried to speak to Shelly Jackson. No reply at house, however we did get a response from an organization electronic mail deal with.

It says they’re “at the moment CLOSED for just a few brief days” as a result of they’re transferring. However they’re “unable to offer the brand new deal with” or any details about the place buyer autos are proper now.”

This physique store is not right here. The constructing is painted. The mailbox is gone. And so are clients’ autos.

Auto Improvements carried the NAPA AutoCare program brand on the entrance of the enterprise. The FOX 5 I-Crew reached out to see if maybe they knew extra in regards to the unfolding state of affairs. NAPA Auto Components responded that they don’t personal the Marietta enterprise, however Auto Improvements did take part of their AutoCare program. And, in mild of those occasions, has terminated the connection. Beneath is the total assertion. 

“We’re investigating the state of affairs involving Auto Improvements and taking motion to assist their impacted clients. You will need to make clear that Auto Improvements just isn’t owned or operated by NAPA however is an independently owned auto restore store that participated in our AutoCare program. We terminated their affiliation with NAPA upon studying of this case. Whereas we aren’t concerned within the enterprise operations of this store, we perceive the frustrations of Auto Improvements’ clients and can do the whole lot we will to make issues proper.”

Lewis employed an lawyer demanding the return of her automotive. She says it confirmed up in the future within the driveway nonetheless not repaired. 

“My automotive is actually catty-corner in my driveway. Nobody knocked on the door,” she mentioned. “The important thing was within the flower pot.”

Police notes present some autos are being saved throughout the road from the outdated Auto Improvements store on Canton Street and at Automotive Blessings in Kennesaw. 

The positioning of the previous Auto Improvements is present process renovation. The brand new proprietor desires to be clear that he is aware of nothing in regards to the earlier proprietor or the whereabouts of their autos.

“I simply really feel actually dangerous for the shoppers who don’t know the place to show and don’t know what to do,” mentioned Caleb Burnison. 

If you’re searching for your car left for restore at Auto Improvements, contact the Cobb County police division and file an official incident report. 

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